Hello, storyteller! At BodySocks, we pour creativity and care into every costume, dreaming you’ll love your Majestic Egyptian Queen, whimsical Fairytale Creature, or hilarious Inflatable Avocado as much as we do. But sometimes, even the best stories need an edit. Our Returns & Exchanges policy is designed to be as clear, fair, and supportive as our global community of families, teachers, party-goers, and dreamers deserves.

🎯 Quick Summary: We accept returns and exchanges for most items within 15 days of you receiving your order. Items must be unworn, unwashed, in original packaging with all tags. Return shipping is the customer’s responsibility, unless the error was ours.

📜 Our Return & Exchange Promise

We stand by the quality of our costumes. You can return or exchange an item if:

  • It’s the wrong size or style.
  • It has a manufacturing defect (we’re so sorry if this happens!).
  • It’s not quite the character you envisioned.

Please Note: To ensure hygiene and fairness for all our customers, we cannot accept returns on:

  • Worn, washed, or altered costumes.
  • Items without original packaging and tags.
  • Custom-made or personalized items (unless defective).
  • Any item damaged due to customer mishandling.

🛠️ Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Contact us within 15 days of delivery at [email protected]. Use the template below to make it super quick!
  2. Get Your RMA: Our friendly team will review your request and email you a Return Merchandise Authorization (RMA) number and instructions. Please do not send anything back without this number.
  3. Pack It Up: Securely pack the item in its original packaging, include all tags and accessories. Place the RMA number clearly on the outside of the box.
  4. Ship It Back: Send the package to our adventure headquarters:
    BodySocks Returns
    2708 Riverview Dr
    Riva, US 21140
    We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility.
  5. We Process & Notify: Once we receive and inspect your return (usually within 5 business days), we’ll email you to confirm the status.

✉️ Return/Exchange Request Email Template

Copy, paste, and fill in the blanks to get started:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello BodySocks Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please insert] Item Name: [e.g., “Galactic Space Pirate Bodysock”] Reason for Return/Exchange: [e.g., “Incorrect size”, “Defect”, “Change of mind”] Preferred Action (for exchanges): [Desired new size or item name] I have read and understand the Returns & Exchanges policy. My shipping address is: [Your Name] [Your Street Address] [City, State, Postal Code] [Country] Thank you, [Your Name]

💸 Refunds: Getting Your Gold Back

  • Timing: Once your return is approved, your refund will be processed within 5-10 business days.
  • Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Deductions: Please note that original shipping fees are non-refundable. For exchanges, we will only charge any price difference and new shipping costs.

💡 Tip: Refund timing may vary depending on your bank or PayPal’s processing times. It typically appears in your account within 3-5 business days after we issue it.

🎭 Defective or Incorrect Items

If we sent the wrong item or there’s a flaw in the craftsmanship (a loose seam on your Historical robe or a missing tentacle on your Sea creature), please contact us immediately! We’ll cover the return shipping costs and rush you a correct, perfect replacement.

❓ Need Help on Your Quest?

Our dedicated support team, based in Maryland and serving our global community, is always ready to assist with your costume saga. Reach out anytime!

📧 Email: [email protected]
We aim to respond to all inquiries within 24-48 hours.

Thank you for being part of the BodySocks story. We’re committed to bringing your imaginative visions—from World Book Day to Circus parties—to life, one carefully delivered costume at a time. ✨

© BodySocks (fancydressus.com). All adventures reserved.
Bringing stories to life, from our warehouse to your wardrobe.