Hello, storyteller! At BodySocks, we’re not just shipping costumes—we’re delivering characters, adventures, and memories. Whether you’re preparing for World Book Day, a Circus party, or transforming into a Majestic Egyptian Queen, we want your experience to be as magical as the costumes themselves.
Our global community of families, teachers, party-goers, and dreamers deserves clear, fair policies. Below you’ll find everything you need to know about how we ship your costumes and how we handle returns if your story needs a quick rewrite.
🚚 Shipping Your Costume Adventure
We process all orders within 1-2 business days after payment confirmation. Once your order ships, you’ll receive a tracking email so you can follow your costume’s journey to your doorstep!
Shipping Options
🌍 Shipping Regions: We ship worldwide! (Excluding Asia and some remote areas due to logistical constraints)
💳 Accepted Payment Methods
We accept the following payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
All transactions are secure and encrypted for your protection.
🔄 Returns & Exchanges: The Grand Finale
Your satisfaction is the grand finale of our show! While we pour creativity and care into every costume, dreaming you’ll love your whimsical Fairytale Creature or hilarious Inflatable Avocado as much as we do, sometimes even the best stories need an edit.
🎯 Quick Summary: We accept returns and exchanges for most items within 15 days of you receiving your order. Items must be unworn, unwashed, in original packaging with all tags attached.
Our Return & Exchange Promise
We stand by the quality of our costumes. You can return or exchange an item if:
- It’s the wrong size or style
- It has a manufacturing defect (we’re so sorry if this happens!)
- It’s not quite the character you envisioned
⚠️ Important Exceptions
To ensure hygiene and fairness for all our customers, we cannot accept returns on:
- Worn, washed, or altered costumes
- Items without original packaging and tags
- Custom-made or personalized items (unless defective)
- Any item damaged due to customer mishandling
This includes special orders from any of our themed collections like Historical, Fairytale, or TV/Film costumes that have been personalized for your specific needs.
🛠️ Step-by-Step Return/Exchange Process
Contact us within 15 days of delivery at [email protected]. Use the template below to make it super quick!
Our friendly team will review your request and email you a Return Merchandise Authorization (RMA) number and instructions. Please do not send anything back without this number.
Securely pack the item in its original packaging, including all tags and accessories. Place the RMA number clearly on the outside of the box.
Send the package to our adventure headquarters:
BodySocks Returns
2708 Riverview Dr
Riva, US 21140
We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the error was ours.
Once we receive and inspect your return (usually within 5 business days), we’ll email you to confirm the status.
✉️ Return/Exchange Request Email Template
Copy, paste, and fill in the blanks to get started:
Subject: Return/Exchange Request – Order #[Your Order Number]
Hello BodySocks Team,
I would like to request a [Return / Exchange] for my recent order.
Order Number: [Please insert] Item Name: [e.g., “Galactic Space Pirate Bodysock”] Reason for Return/Exchange: [e.g., “Incorrect size”, “Defect”, “Change of mind”] Preferred Action (for exchanges): [Desired new size or item name]
I have read and understand the Returns & Exchanges policy.
My shipping address is:
[Your Name] [Your Street Address] [City, State, Postal Code] [Country]
Thank you,
[Your Name]
💸 Refunds: Getting Your Gold Back
Timing
Once your return is approved, your refund will be processed within 5-10 business days.
Method
Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
Deductions
Please note that original shipping fees are non-refundable. For exchanges, we will only charge any price difference and new shipping costs.
💡 Tip: Refund timing may vary depending on your bank or PayPal’s processing times. It typically appears in your account within 3-5 business days after we issue it.
🎭 Defective or Incorrect Items
If we sent the wrong item or there’s a flaw in the craftsmanship (a loose seam on your Historical robe or a missing tentacle on your Sea creature), please contact us immediately!
We’ll cover the return shipping costs and rush you a correct, perfect replacement. Our goal is to make sure your costume adventure is nothing short of magical.
❓ Need Help on Your Quest?
Our dedicated support team, based in Maryland and serving our global community, is always ready to assist with your costume saga. Reach out anytime!
📧 Email: [email protected]
We aim to respond to all inquiries within 24-48 hours.